Benchmarks
An organisation will have achieved excellence in its capacity to manage and prevent unlawful workplace behaviour by:
- Ensuring the organisation is able to demonstrate it has taken all reasonable steps to prevent unlawful behaviour and manage it appropriately when it does occur;
- Having a diversity policy and keeping it up-to-date;
- Having a grievance procedure;
- Communicating these to all staff at regular intervals and in a variety of ways;
- Educating staff on their responsibilities and rights in relation and assisting them to develop skills in managing inappropriate workplace behaviour;
- Establishing and maintaining a contact officer network;
- Holding managers accountable for preventing unlawful behaviour and taking early intervention when it does;
- Monitoring the workplace to ensure the culture is respectful and professional.
