The future of accessibility at work

This Diversity Leadership Program event explored the future of accessibility at work.

DCA research has found that inclusion at work continues to matter to the majority of Australian workers, benefits everyone, and boosts employee performance and wellbeing. Despite this, workers with disability experience notably lower levels of inclusion and higher levels of exclusion than their colleagues.

At this event, founding CEO of the Australian Network on Disability (AND), Suzanne Colbert AM discussed how organisations can create more accessible and inclusive workplaces and what the future of accessibility looks like.

AND is a national, membership based, for-purpose organisation. Suzanne’s goal in starting AND was to work with organisations to advance the inclusion of people with disability in all aspects of business by collaborating with Australia’s leading private and public sector organisations.

From small beginnings AND has grown to a team of 23 specialist staff who partner with members to build their understanding, capability and confidence to welcome people with disability as employees, customers and stakeholders.

We also heard from two organisations recognised in ANDs 2018-2019 Access and Inclusion Index as Australia’s most accessible and inclusive organisations – Medibank Private and National Disability Insurance Agency (NDIA).


  • Katrina Jackson, Senior Executive for Care Complete and Accessibility Work Group Co-chair at Medibank Private
  • Torbjorn Servin, Branch Manager Culture, Capability and Performance at the National Disability Insurance Agency, and
  • Ed Holicky, Assistant Director Culture and Inclusion Team at National Disability Insurance Agency

Our speakers outlined what it takes to create a disability confident workplace including:

  • What their approach to access and inclusion is
  • Whats been a success and what the challenges have been
  • What they will focus on in the future.


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