Terms of use and Privacy Statement

Terms of use

Please read these terms of use carefully as they apply to your use of the Diversity Council Australia’s (DCA) website.  By using this website you agree to be bound by these terms of use.  DCA may amend these terms of use at any time.

Your continued use of the DCA website is deemed to be acceptance of the amended terms of use.

Not professional advice

The content on the DCA website is provided  for general information purposes only.

Only current members of DCA (DCA Members) can access members only content and the members only section of this website and access to that content and that section by non-DCA members is not permitted.

The content on this website has been made available for members of the public and DCA Members for the purpose of providing access to diversity related information. It is made available on the understanding that DCA is not providing professional or legal advice.

Some content on this website may include or summarise views, standards, or recommendations of third parties. This information does not necessarily constitute the views of DCA or indicate DCA’s commitment to any course of action.

Limited Liability

DCA makes no warranties or representations about this website or any of its content, including in respect of its relevance, accuracy or completeness.

To the extent permitted by law, DCA excludes all liability including for any direct, indirect or consequential loss suffered by you or any person in connection with the use of this website or your use and reliance on its content.

It is strongly recommended that you exercise your own skill and care with respect to your use of content on this website, including carefully considering its accuracy, currency, completeness and relevance to your purposes.  Where appropriate, you should also consider obtaining professional advice.

Use of content and Copyright

DCA owns, or is licensed to use, the intellectual property, including copyright, in all content of this website.

You are permitted to read the content on this website.  However, non-DCA Members are not permitted to reproduce, publish, communicate to the public or adapt either this website or any content on it.

If you are a DCA Member, or you are an employee of a DCA member and you have created an individual account with the DCA, you are permitted to use the content on this website internally within your organisation on the same terms as you are permitted to use Members Only Content under the Terms of Membership and use of Members Only Area.

If you wish to do anything else not explicitly permitted under these terms of use, you must obtain DCA’s prior written approval by contacting DCA at admin@dca.org.au.  If DCA grants you permission, you must give appropriate attribution to DCA and any named authors of the particular content and indicate the date of first publication of the particular content.  You must also comply with any other terms of use notified to you by DCA.

Use of publicly available DCA Research

DCA generally makes research infographics and other research insights publicly available on our website with full and summary research reports available to members in the members-only section of the website.

DCA encourages Members to access and utilise our research. Where Members wish to refer to our research publicly, it must be correctly attributed to DCA. Formal attribution to DCA is required where references to DCA research material are in a written format. Citing DCA as a source will suffice where the reference is made in a verbal format. Notwithstanding, Members must not provide links or detailed information about Member-Only information.

External Links

The links to external websites contained on this website are not under the control of DCA.  DCA does not take responsibility for the content on, or currency of, any externally linked sites. The inclusion of any link within this website does not imply endorsement by DCA of the linked site or any associated person, organisation, product or service, nor does it suggest any relationship with the person or organisations that operates those websites.

Governing Law

The use of this website is governed by the laws of New South Wales.

DCA Privacy Statement

1. Introduction

Please note, this Privacy Policy was updated on 14 September 2023 and minor updates were made on 13 February 2024 to accommodate the use of Google Analytics 4.

Diversity Council Australia Limited (ABN 64 421 748 342) of Hub Customs House, Level 3 & 4, 31 Alfred Street, Sydney NSW 2000 (DCA, we, us and our) understand that your privacy is paramount, and are committed to protecting your privacy. This policy sets out how we handle information about you.

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website indicating when any such revisions have been made.  

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

2. Collection of personal information

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not.

We may collect personal information from you when you:

  • apply to become a member of DCA and create a member account;
  • sign up to receive our newsletter;
  • participate in any event, knowledge program, online learning or other activity organised or run by us;
  • when you express interest in or buy any services from us, we will collect the personal information you provide to us during the ordering process or in the course of the purchase;
  • visit our website; or
  • contact us by any method, such as telephone, email, post, facsimile or in person,

or otherwise as notified to you from time to time, including in any collection notice.

The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your name, employer, contact details and any communications you send to us.

There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry.

However, for most of our functions and activities we usually need your name and contact information.

3. Our website

Our web servers may automatically collect information when you visit our websites, including:

  • your IP address;
  • your top level domain name (for example .com, .gov, .au, etc);
  • the address of the referring site (for example, the previous site you visited);
  • the date and time of your visit;
  • the parts of our website you access during your visit;
  • the documents you download from our website:
  • your actions on our website;
  • the browser and operating system you are using; and
  • if you have a Google account and have turned on ads personalisation, aggregated demographic data of users of our website (e.g., age and gender).

All of the above information is used only for statistical analysis or systems administration purposes. No attempt will be made to identify you or your browsing activities unless we are required to disclose your personal information as required by law.

In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies. 

Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you.

Our website uses Google Analytics 4, a web analytics service provided by Google, Inc. (Google). The information generated by cookies about your use of our website will be transmitted to and stored by Google on servers globally, including in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and internet usage. Where you have a Google account, are logged into that account when you visit our website and have turned on ads personalisation, Google may use this information to present you with personalised ads, however, we do not use this information for advertising purposes. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information please read the Google Privacy Policy or manage your Google Demographics and Interests.

Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit.

4. Using your personal information

The personal information that we collect is generally used to provide services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings.  Information collected by us may also be used for the following purposes:

  1. to provide you with information in relation to the services we provide;
  2. to send email notifications for special promotions or offers conducted by us;
  3. to conduct marketing activities and to conduct market research;
  4. to respond to your questions or suggestions;
  5.  to improve the quality of our services; or
  6.  to improve the quality of your visit to our Website.

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

5. Sharing your personal information

We may disclose personal information to third party contractors or member organisations, who help us conduct our business.  Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

At this time, all third party contractors and member organisations referred to above are located within Australia, however, this may change in the future and if it does we will update this privacy policy accordingly.

We may also disclose your personal information as permitted or required by law.

6. Accessing and correcting your personal information

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless there is an exception to such disclosure which applies under relevant privacy legislation. If you require access to your personal information, please contact us by emailing admin@dca.org.au or by phoning (02) 8014 4300 as described in section 9 below. You may be required to put your request in writing for security reasons.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the Australian Privacy Principles (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.  If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

7. Protecting your personal information

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.

8. Change of policy

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website here for a reasonable period after any such revisions have been made. We will keep the current version of this Privacy Policy on that website.

9. Contact information

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact us by emailing admin@dca.org.au or by phoning (02) 8014 4300.

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.


DCA uses Stripe for online payments. Information about Stripe’s security policy can be found at https://stripe.com/docs/security. DCA uses CloudFlare for SSL and security. CloudFlare’s Privacy & Security Statement can be found at https://www.cloudflare.com/security-policy/.

Refund/Cancellation Policy for membership and events

Where there is a fee for attending an event your attendance will only be confirmed on the payment of that fee.  Any notice of cancellation received by DCA more than two weeks prior to the date of an event will receive a full reimbursement.  Any cancellations received by DCA between two weeks and three days prior to the event will be subject to a 50% cancellation fee.  No refunds will be made for any cancellations received by DCA less than three days prior to an event.

Substitute DCA Members are welcome to attend DCA Member only events where the original participant is no longer able to attend.  Substitute DCA Members and non-DCA Members are welcome to attend non-DCA Member only events where the original participant is no longer able to attend.  Where DCA is notified of the attendance of a substitute participant no cancellation fees apply.

All notifications of cancellations or requests for substitutions must be made to DCA.

Cancellation of DCA membership

You may cancel your DCA membership at any time by advising DCA in writing. In the event that you cancel your membership, you acknowledge that all individual member accounts created by DCA for your employees pursuant to your membership will also be cancelled.

Generally where members cancel their DCA membership they will not receive a refund for the whole or part of any paid membership fee.  DCA will only refund membership fees in exceptional circumstances.  You acknowledge that all decisions by DCA as to whether to refund the whole or part of paid membership fees are made by DCA in its absolute discretion.

Notifications and requests

All notifications and requests to DCA must be made by email: admin@dca.org.au or telephone: (02) 8014 4300 as appropriate having regard to the nature of the request.