Topics Flexibility
Future-Flex Both Covers

What is Future-Flex?

A partnership between DCA, the Retail Council, National Australia Bank, Allens, IBM, BAE Systems Australia and IAG, Future-Flex: Mainstreaming flexibility by design extends and deepens DCA’s Get Flexible! research which demonstrated how flexibility can be used as a business tool to improve individual, team and organisational productivity.

Future-Flex is a new way of thinking about workplace flexibility and is about more than just accommodating an individual’s needs – it is about re-designing work at a team or organisation level to maximise performance and wellbeing.

Two sets of DCA member Guidelines

DCA developed two sets of Future-Flex guides. Click the images below to access the resources available for each guide.


Future-Flex: Mainstreaming Flexibility by Design (Retail Guidelines)

Retail ReportRedesigning work to make flexibility standard business practice in Australian retail workplaces.

This Guide has a particular focus on the retail environment including retail organisations (both corporate offices and retail outlets) and organisations which have a retail network (such as banks).

This guide includes three Future-Flex Tools –


That can step you through a process of designing work, jobs, and organisations for flexibility. They are based on a ‘work design’ mindset about flexibility.


Future-Flex: Mainstreaming Flexibility by Team Design

Team DesignIn February 2017 DCA released additional guidelines, Future-Flex: Mainstreaming Flexibility By Team Design, that specifically addressed the need for a team focus when implementing flexibility in the workplace.  

These were developed for employers across all sectors of the economy, organisations and emphasise the need to move away from ad hoc arrangements for individuals and towards involving their teams to redesign work. Managers and employees in Australian organisations are struggling to implement flexibility in ways that actually improve performance and wellbeing, with a critical stumbling block being a failure to redesign work with the team.  

These guidelines recommend:

  1. Reviewing the components of all team members’ jobs (e.g. tasks, duties, responsibilities, location, timing), rather than just one individual employee’s.
  2. Having employees and managers work together to come up with team-based flexibility solutions, rather than managers doing this in isolation or with just one employee. 


Learn more

DCA members can learn more about using Future-Flex to take a strategic approach to flexibility here