Out at Work: From Prejudice to Pride

Topics LGBTIQ+

LGBTIQ+ (lesbian, gay, bisexual, transgender, intersex, queer and other terms that people identify with) inclusion is a relatively new component of diversity and inclusion. DCA's study, undertaken with RMIT University, involving conversations we had with over 1600 LGBTIQ+ workers about their experiences, revealed how important it is for Australian organisations to continue to build on that work.

This report presents evidence about what it means to be out at work, and what organisations can do to make everyone feel included. Sponsored by Deloitte and QBE and supported by Star Observer, this work is a valuable contribution to the evidence on how important genuine inclusion is for LGBTIQ+ people to stay safe, feel welcome and to contribute their best at work.

Why does being out at work matter?

Concealing compromises wellbeing

LGBTIQ+ employees who are not out to everyone at work2 are:

Twice as likely to feel down as employees who are out to everyone at work.
45% less likely to be satisfied with their job.

Being Out at Work Drives Performance

LGBTIQ+ employees who are out to everyone at work are:

50% more likely to innovate than workers who are not out to everyone.
35% more likely to work highly effectively in their team.
28% more likely to provide excellent customer/client service.

LGBTIQ+ Inclusive Cultures Drive Team Performance

Employees in organisations which are highly LGBTIQ+- inclusive are at least twice as likely as employees in non-inclusive cultures to achieve, innovate, and

provide excellent customer/service.

Who's Out at Work?

While 74% of LGBTIQ+ respondents in our survey told us that it was important to them to be able to be out at work, only 32% were out to everyone with whom they work.

14% of workers with more than one LGBTIQ+ attribute (e.g. they may be transgender and gay) were out to everyone at work.
28% of workers who are trans or gender diverse were out to no one at work – compared to only 4% of LGB workers.
16% of bisexual workers were out to everyone at work.
49% of LGB workers openly talk about their identity with colleagues vs 9% with clients/customers.

What enables being out at work?

It’s More Than Just Policies: Culture is What Counts

More than anything else – it was having an LGBTIQ+ inclusive culture that made LGBTIQ+ people feel safe to be themselves at work. LGBTIQ+ people in highly inclusive cultures were three times as likely as workers in non-inclusive cultures to be out to everyone at work.

Genuine Bold Leadership is Critical for Culture

LGBTIQ+ people in organisations with strong LGBTIQ+ leadership were one and half times as likely as workers with none, to be out to everyone at work.